0x80042109 Error Message in Outlook

Confused about an 0x80042109 error message while using Outlook? You may see a message like this:

Task ‘SMTP server name – Sending and Receiving’ reported error (0x80042109): ‘Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).’

What’s happening? When you try to connect to your email provider to send mail, the outgoing SMTP server can’t be reached. This usually happens when you are traveling and try to send email from your laptop from your hotel room or another office. Here’s how to troubleshoot the problem and solve it:

1) Make sure you can connect to the Internet. Launch a browser and navigate to www.google.com or some other large site. If you can’t reach the Internet at all, you obviously won’t be able to send email. If you can connect, it’s time to focus on the configuration in Outlook.

2) Do you have the option to use webmail? Many companies give you the option of sending and receiving email through a webmail interface. This can be a quick and easy solution to sending email, so if you have the option, try it.

3) Check your SMTP settings. You may need to use a different SMTP server. Outlook is configured to connect to a specific outgoing mail server (SMTP server) and many times, you won’t be able to reach that server if you are traveling. You’ll need to replace the SMTP server with one that works in your local area, or better yet, works globally.

We have a list of Free SMTP servers you can try. We also recommend using a global SMTP server (SMTP2Go is a good one and they have a free 7 day trial — click the banner at the top of the page for access).

Once you get the name of the new SMTP server, you need to reconfigure Outlook to use that server instead of the one that’s there now. If you go with one of the SMTP server providers, they’ll send complete instructions. You can also use the instructions on our SMTP settings page.

Good luck, please leave a comment with additional questions or problems and we’ll reply here.


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